Terms of Use
Thank you for using ThinkInCycles, a service provided by BTN Pte Ltd ("BTN", "we", "our", "us"), a company incorporated in Singapore.
These Terms of Use ("Terms") govern your access to and use of ThinkInCycles, our AI-powered causal loop diagram generator, and all related websites, services, and software located at thinkincycles.com (collectively, the "Services"). By using our Services, you agree to these Terms. Please read them carefully.
If you are using the Services on behalf of a company or organisation, you represent that you are authorised to accept these Terms on its behalf.
1. Who We Are
BTN Pte Ltd is a Singapore-based technology company specialising in AI-assisted knowledge systems and conversational interfaces. To learn more about BTN, please visit https://btn.sg.
2. Registration & Access
2.1 Minimum Age
You must be at least 16 years old to use the Services.
2.2 Account Information
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and all activity on your account.
2.3 Corporate Accounts
If you sign up using an email belonging to an organisation, BTN may treat that organisation as the account owner and may transfer or merge your account into its enterprise environment.
3. Using Our Services
3.1 Permitted Use
Subject to these Terms, BTN grants you a limited, non-exclusive, non-transferable licence to access and use the Services in compliance with applicable laws and our policies.
3.2 Prohibited Use
You must not:
- Use the Services for unlawful, harmful, fraudulent, or abusive activities.
- Infringe the rights of others, including privacy or intellectual property rights.
- Reverse-engineer, decompile, or attempt to extract source code or model internals.
- Use automated tools to scrape, harvest, or extract data, including model outputs.
- Misrepresent AI-generated output as human-generated.
- Bypass restrictions, rate limits, or security measures.
- Use output to develop competing AI models.
- Use the Services in ways that could cause harm to BTN, users, or the public.
- Upload images containing illegal, harmful, or rights-infringing content.
3.3 Third-Party Services
Third-party integrations or content may appear in the Services. BTN is not responsible for third-party terms, content, or performance.
3.4 Feedback
Any feedback you provide may be used by BTN without restriction or compensation.
4. AI Services & Data Processing
4.1 AI-Powered Features
ThinkInCycles uses artificial intelligence to generate causal loop diagrams from your input. When you use our diagram generation features:
- Your text descriptions and uploaded images are processed by AI models to generate diagrams.
- We use third-party AI services including Anthropic (Claude) and xAI (Grok) to power our generation features.
- Your input data is transmitted to these AI providers for processing.
- Use of these AI services is subject to the respective providers' terms and policies.
4.2 Image Uploads
When you upload images for diagram generation:
- You represent that you have the rights to use and submit the image content.
- Images are transmitted to AI services for analysis.
- You must not upload images containing personal data of others without consent, confidential information, or content that violates applicable laws.
5. Content
5.1 Your Content
"Content" includes:
- Input: information, text descriptions, or images you submit to the Services.
- Output: diagrams, responses, or results generated by the Services.
You are responsible for your Content and warrant that you have the rights and permissions to provide it.
5.2 Ownership
As between you and BTN:
- You retain ownership of your Input.
- BTN assigns to you any rights BTN may hold in your specific Output, to the extent permitted by law.
5.3 Similarity of Output
Outputs may be similar across users due to the nature of AI. No exclusive rights are granted over such similar outputs.
5.4 Our Use of Content
BTN may use Content to operate, maintain, and improve the Services, comply with legal obligations, and enforce safety and policy measures.
5.5 Opt-Out for Model Training
Only users with paid accounts may opt out of allowing their Content to be used to improve our models. Opt-out may be managed through user account settings.
Free users, including users who are not logged in, do not have the ability to opt out.
5.6 Accuracy of AI Output
AI-generated output may be incorrect, incomplete, or misleading. You agree that:
- You will not rely on Output as your sole source of truth.
- You will verify Output when used for important or sensitive decisions.
- You will not use Output to make legal, medical, financial, employment, credit, or similar decisions affecting individuals.
- Generated diagrams represent AI interpretations and may not accurately reflect real-world causal relationships.
BTN does not guarantee the accuracy, reliability, or appropriateness of Output.
6. Publishing & Sharing
6.1 Published Diagrams
When you publish diagrams through our Services:
- Your diagrams are stored on cloud infrastructure (Google Firebase) and may be accessible via unique URLs.
- You may set password protection for published diagrams; however, anyone with the password can access the content.
- You are responsible for the content you publish and share.
- BTN may remove published content that violates these Terms or applicable laws.
6.2 Export Formats
The Services offer various export formats including JSON, XMILE, and SVG. Export functionality is provided "as is" and BTN does not guarantee compatibility with third-party software or systems.
7. Intellectual Property
BTN and its licensors retain all rights in the Services. You may not use BTN's trademarks, branding, or software except as permitted by written permission or published brand guidelines.
8. Paid Plans
8.1 Billing
If you purchase paid Services, you must provide accurate billing and payment information. Subscriptions renew automatically until cancelled.
8.2 Taxes
You are responsible for any applicable taxes. BTN will collect taxes where required by Singapore law.
8.3 Service Credits
Pre-paid service credits, if offered, are governed by BTN's Service Credit Terms.
8.4 Cancellation
You may cancel at any time. Payments are non-refundable except as required by law.
8.5 Price Changes
BTN may change pricing with at least 30 days' advance notice for changes that materially affect your subscription.
9. Termination & Suspension
BTN may suspend or terminate your access if:
- You violate these Terms or the law.
- Your usage poses risk or harm.
- BTN is legally required to do so.
Accounts without active paid plans that remain inactive for more than 1 month may be closed.
Appeals
You may appeal by contacting support@thinkincycles.com.
10. Discontinuation of Services
BTN may discontinue certain Services. If so, BTN will provide notice and refund prepaid unused fees.
11. Disclaimer of Warranties
The Services are provided "as is" without warranties of any kind. BTN disclaims all express, implied, or statutory warranties, including merchantability, fitness for purpose, and non-infringement.
BTN does not warrant that the Services will be error-free, uninterrupted, or that Output will be accurate.
12. Limitation of Liability
To the maximum extent permitted by Singapore law:
- BTN is not liable for indirect, incidental, special, consequential, or exemplary damages.
- BTN's aggregate liability will not exceed SGD $100.
13. Indemnity
If you are a business or organisation, you agree to indemnify and hold BTN harmless from claims, damages, and legal expenses arising from your use of the Services or violation of these Terms.
14. Dispute Resolution & Arbitration
14.1 Informal Resolution
Before initiating arbitration, both parties must attempt to resolve disputes in good faith by contacting support@thinkincycles.com.
14.2 Mandatory Arbitration
If a dispute cannot be resolved informally within 60 days, it must be resolved through binding arbitration in Singapore. Arbitration will be conducted:
- in Singapore,
- by a sole arbitrator,
- under the rules of the Singapore International Arbitration Centre (SIAC), unless both parties agree otherwise.
The arbitrator's decision will be final and binding.
14.3 Class Actions
All disputes must be brought individually. Class actions, representative claims, and consolidated proceedings are not permitted.
15. Copyright Concerns
If you believe your intellectual property rights have been infringed via the Services, you may submit a written notice to legal@thinkincycles.com including:
- A physical or electronic signature of the rights holder or authorised agent
- Description of the copyrighted work
- Identification of the allegedly infringing material on our Services
- Your contact information
- A statement of good-faith belief that the use is unauthorised
- A statement, under penalty of perjury, that the notice is accurate and you are authorised to act
16. General Terms
16.1 Assignment
You may not assign your rights under these Terms. BTN may assign its rights to affiliates or successors.
16.2 Changes to Terms
BTN may update these Terms for legal, safety, or operational reasons. Material updates will be communicated with 30 days' notice.
16.3 No Waiver
Failure to enforce any part of these Terms is not a waiver of BTN's rights.
16.4 Severability
If any provision is invalid, the remaining provisions remain in effect.
16.5 Trade Controls
You must comply with Singapore export controls and international sanctions. The Services may not be used in restricted jurisdictions.
16.6 Entire Agreement
These Terms constitute the entire agreement between you and BTN regarding use of the Services.
17. Contact Us
If you have questions about these Terms, please contact us at support@thinkincycles.com.